FAQ

If I am unable to make it to my lesson or class, who do I call?

Call the Academy of Music office at 804.837.9355. If there is no answer, please be sure to leave a message with your name and the reason for your absence.

For payment and billing questions, who do I contact?

Contact Michele Story or Grant Bauley in the Academy of Music office at 804.837.9355 or academy.music@hotmail.com. If there is no answer, please be sure to leave a message with your name and the reason for your call..

For other scheduling questions or general inquires, who do I contact?

Contact the Academy of Music office at 804.837.9355 or academy.music@hotmail.com. If there is no answer, please be sure to leave a message with your name and the reason for your call.

When and how do I pay for my lessons?

Tuition must be paid by either automatic bank account or credit card draft; or pre-dated checks dated for the first day of each month e.g. Sept. 1, Oct. 1, Nov. 1; or as a single payment for the year (at a 5% discount). Payment is due at time of registration.

To whom are the tuition checks written?

Checks are made payable to the Academy of Music.

What should I do if I am going to miss a lesson for another previously scheduled event, such as vacation or school activity?

You must email the Academy of Music office at least a week in advance with a request for an exchange. No make-up will be scheduled except in the case of serious illness or family emergency.

If I need to talk to someone face to face in office when may I do that?

The Academy of Music office hours are posted on the board in the hallway or on the office door. If you need to speak with someone in particular, you must call the office and set up an appointment.

 

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